ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit house by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/cerp/
Approved PACE Program Provider. FAGD/MAGD credit. Approval does not imply acceptance by a state or provincial board of dentistry, or AGD endorsement. 1/1/2023 to 12/31/2028. ID # 209722.
Released: Tuesday, July 16, 2019
Expires: Sunday, July 31, 2022
By Thomas M. Bilski, DDS
Commercial Supporter: LendingUSA
Treatment plans and case acceptance are the backbone of dental practices. Many dental therapies are discretionary and require emotional and financial commitment from patients before they proceed. This article will discuss how the dental team, especially the treatment coordinator, can improve interactions with patients, drawing on research in consumer and patient perspectives toward health expenditures, to increase case acceptance levels.
Describe how patients' perspectives and emotions affect their evaluation of oral health and dental treatment.
Discuss socioeconomic and other issues that impair dental case acceptance.
Explain the strategies the dental team can employ to address patient concerns about complex or high-end dentistry.
About the Author
Thomas M. Bilski, DDS