You must be signed in to view this webinar.
Registration on CDEWorld is free. Sign up today!
Forgot your password? Click Here!
“Why did I get a bill? I thought I paid in full”: Negotiating Awkward Patient Conversations
Ankur Gupta, DDS
April 2022 Course
Expires: Wednesday, April 30th, 2025
Web Only
Abstract
No matter how incredible your team, processes, and systems may be, dentistry will never be able to avoid uncomfortable situations and potentially angry patients. In this webinar, Dr. Gupta will present concepts from a former FBI hostage negotiator that will de-fuse and create calm even during the most stressful situations in the office.
CREDITS:
1 SI
COST:
$0.00
PROVIDER:
Dental Learning Systems, LLC
SOURCE:
CDEWorld | April 2022
COMMERCIAL SUPPORTER:
Sunbit
Learning Objectives:
- Identify the most common sources of uncomfortable and awkward communication in the dental environment
- Discuss and practice time-tested, effective means of maintaining control, while also maintaining empathy, during a potentially contentious situation
- Discover a new approach to effective case and fee presentation
Author Qualifications:
Dr. Gupta maintains a private practice in North Ridgeville, OH.
Disclosures:
Dr. Gupta has received an honorarium from Dental Learning Systems, LLC for his preparation and presentation of this program.
Queries for the presenter may be directed to justin.romano@broadcastmed.com.