“Why did I get a bill? I thought I paid in full”: Negotiating Awkward Patient Conversations

Ankur Gupta, DDS

April 2022 Course
Expires: Wednesday, April 30th, 2025

Web Only

Abstract

No matter how incredible your team, processes, and systems may be, dentistry will never be able to avoid uncomfortable situations and potentially angry patients. In this webinar, Dr. Gupta will present concepts from a former FBI hostage negotiator that will de-fuse and create calm even during the most stressful situations in the office.

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CREDITS: 1 SI
COST: $0.00
PROVIDER: Dental Learning Systems, LLC
SOURCE: CDEWorld | April 2022
COMMERCIAL SUPPORTER: Sunbit

Learning Objectives:

  • Identify the most common sources of uncomfortable and awkward communication in the dental environment
  • Discuss and practice time-tested, effective means of maintaining control, while also maintaining empathy, during a potentially contentious situation
  • Discover a new approach to effective case and fee presentation

Author Qualifications:

Dr. Gupta maintains a private practice in North Ridgeville, OH.

Disclosures:

Dr. Gupta has received an honorarium from Dental Learning Systems, LLC for his preparation and presentation of this program.

Queries for the presenter may be directed to jromano@aegiscomm.com.